Protyre News

Protyre Autocare has passed the official Trustpilot milestone of 175,000 verified reviews – making us the highest-ranked and rated tyre retailer in the UK. 

The milestone, which recognises our commitment to outstanding customer service, puts us nearly 40,000 verified reviews ahead of our nearest competitor, with an ‘Excellent’ TrustScore rating of 4.8 out of five. 

Achieving this landmark reflects our brand values of demonstrating expertise and doing right by our customers – offering free, impartial advice with no pushy sales tactics.  

Trustpilot reviews are an important part of how we do business, identifying not only where we are performing well but where we can continually refine and improve our offering. 

Using a platform like Trustpilot enables us to get honest, verified reviews from more of our customers and put that learning to good use. 

A significant achievement for our business 

Sally Fyffe, group marketing director for Protyre Autocare, said: “This milestone is testament to the dedication our teams show across all parts of our business. 

“Our reputation for outstanding customer service is well-deserved and reaching 175,000 verified reviews demonstrates the trust we have built with our customers across the UK. 

“Thank you to everyone who has taken the time to leave a review – good or bad – to help us reach this milestone and continue refining the service we offer.” 

Take a look at some of our reviews 

Trustpilot’s summary about Protyre Autocare says: “Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, noting the politeness, efficiency, and professionalism of the staff. Consumers appreciate the team's willingness to go the extra mile, providing clear explanations and helpful advice without pressuring them into unnecessary purchases. People also value the fair pricing and the speed with which the work is completed. 

“The positive experiences extend to various aspects of the company, including the welcoming atmosphere created by the staff and the clean, well-maintained workshops. Reviewers highlight the convenience of online booking and the accommodating nature of the team, who are often willing to fit customers in at short notice. Consumers also appreciate the little extras, such as free coffee and comfortable waiting areas, which contribute to an overall positive impression.” 

• See our industry-leading feedback from customers on our Trustpilot page  

Find your local Protyre Autocare centre 

We currently have more than 180 centres across the UK, offering free advice and vehicle checks to keep you motoring safely. Find your local Protyre Autocare centre.