Open- Safe- Covid-19 Secure

UPDATE:  Government rules as of 4th January 2021 

The new lockdown rules across the country do not impact our garages.  We remain open at all times.   

This is also true for all devolved countries although restrictions within each may slightly vary.   

As we enter a new phase of lockdown our garages will remain open under the guidance issued as the Government need us to provide an essential service.  That essential service is being there for our customers; it is vital to keep your vehicle roadworthy - safe and legal when on the road.   

All our garages observe strict COVID-19 protocols to keep our staff and you safe.  

It is business as usual for us, here to support you with the upkeep of your vehicle.  As a vehicle owner it is your responsibility to maintain its roadworthiness by keeping essential maintenance and checks up to date.  Coming to a Protyre garage is an essential journey, just like going for the groceries. Please do check the Government's guidelines for where you can travel. 

We have two main commitments at this time:
  • To keep you safe and legal when out on the road. 
  • To safeguard everyone who works at and visits our garages.   

Keeping you and our staff safe is our number one priority.

All of our garages adhere to strict COVID-19 protocols.  We also ask you to help keep us all safe. 

Protyre-COVID19-Infographic-allinone.jpg

Here is a video showing what your visit to a Protyre COVID secure garage will be like.

See our garage COVID protocols

If you need any special assistance, please call your local garage manager and they will be happy to provide whatever help they can.
 

We understand that not everyone can travel to a garage for their essential vehicle maintenance during these times.  For these customers we can offer a Mobile Fitting or a Collect and Deliver service. 

Click here for more information  

All of our garages will be happy to provide whatever help they can; simply call your local garage manager to discuss any special assistance you may need.   

Thank you to all our staff and customers for their continued support, we wish everyone well.
 

 COVID FAQs

  • What do I do if I can’t bring my vehicle to your garage?  ​

If you are unable to come to us, then we can come to you.  We offer vehicle collection and delivery service as well as mobile fitting services.  All of our garages will be happy to provide whatever help they can; please call your local garage manager to talk about how we can help.  

Click here for information on our collect and deliver service

  • I am in Tier 4 can I still bring my vehicle to the garage?

Yes you can. We remain open in Tier 4. Garages are classified as an essential service remaining open as directed by the Government so owners can maintain the roadworthiness of their vehicles. So coming to a Protyre garage is classified as an essential journey.

We adhere to strict COVID-19 protocols to keep our staff and you safe.

  • Are you open? 

We remain open.  The Government has asked garages to remain open so owners can maintain the roadworthiness of their vehicles.  Under lockdown rules Protyre garages are classified as an essential service.  One such essential service is MOT testing.  A valid MOT is a legal requirement for all vehicles on the road and has no exemption due to COVID-19. 

  • Do I need to have a pre-booked appointment? 
You can just drop-in to one of our garages.  We have strict COVID-19 protocols in place to keep you safe whilst you wait.   
If you would prefer to book ahead, appointments are available via our website https://www.protyre.co.uk/  
 
  • What are you doing to safeguard your employees and your customers? 
We are COVID-19 secure and have signed the COVID-19 secure declaration.   
All our garages adhere to strict COVID-19 protocols including all employees wearing face coverings at all times.   
 
  • Do I need to wear a face covering when visiting your garage? 
To help keep us all safe we do ask that while visiting our garage you remember to wear a face covering (unless exempt in line with Government guidelines) when entering our reception areas and when speaking with members of us in other areas of the garage. 
 
  • What do I do if I can’t bring my vehicle to your garage? 
If you are unable to come to us, then we can come to you.  We offer vehicle collection and delivery service as well as mobile fitting services.  Please give your local garage a call to talk about how we can help. 
 
  • Do I need prepare my vehicle in anyway before bringing it to a garage? 

Where our team members will need entry to your vehicle please can you ensure it is clean inside with no items laying where our team may need to be, such as foot wells.  This will minimise contact with surfaces, helping keep everyone safe.    

COVID -19 FIVE STEPS TO SAFER WORKING TOGETHER -COVID-19 Risk assessment 
We have carried out a risk assessment as per the governments advice and we have shared the results with our people. You can view a copy of the risk assessment here. 

We can confirm that we are a COVID-19 Secure business and have signed the COVID-19 Secure declaration. 
See our COVID-19 Secure declaration here

We will continue to keep our website and other social media channels fully updated with the latest status.