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Protyre customer service charter...
Introduction...
Protyre is committed to achieving excellence in customer service. As evidence of this commitment, members of our staff have compiled a number of agreed actions that they feel summarises how they feel, and how we should act towards each and every customer.
Our commitment to you...
Customer service is the responsibility of every member of staff.
Our attitude towards customers should always be courteous, friendly, and attentive.
We will provide unbiased advice, based on your requirements.
We will provide the best levels of product knowledge and service, by implementing the investment made in us through training.
We use state-of-the-art equipment so you can be rest assured that your vehicle is being worked on using the latest technology.
It is through the combination of this technology, and our approach to customer service, that we commit to protecting your vehicle from damage.
We will provide comfortable, clean waiting areas complete with entertainment and drinks facilities.
We hope that the ‘delivered’ service levels meet our commitment, and that through these actions you will feel comfortable in returning.
Simon Hiorns
Retail Director
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